Privacy Policy

PromptQuestAi ("we", "us", or "our") operates as an AI-powered prompt generation platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and digital services. Please read this policy carefully. By using PromptQuestAi you agree to the practices described here.

1. Information We Collect

Account Information

When you register, we collect your name and email address. This information is required to create and manage your account, send transactional emails (email verification, password resets), and communicate with you about your subscription.

Usage Data

We automatically collect information about how you interact with the platform, including:

• Prompts submitted for transformation (used only to process your request)
• Credit usage and transaction history
• Feature usage patterns (which tools you access and when)
• Browser type, device type, and operating system
• IP address and approximate geographic location
• Referring URLs and session duration

Payment Information

We do not store your payment card details. All payments are processed by a third-party payment processor (such as Stripe). We receive only a transaction confirmation and your subscription status. Please review your payment processor's privacy policy for details on how they handle your financial data.

Communications

If you contact us via email or through the contact form, we retain the content of your message and your contact details to respond and follow up.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the PromptQuestAi platform
• Process your prompts and return enhanced results
• Manage your account, credits, and subscription plan
• Send you transactional emails (verification, password resets, receipts)
• Respond to your support requests and inquiries
• Detect, investigate, and prevent fraudulent or abusive activity
• Analyse usage trends to improve features and user experience
• Comply with legal obligations

We do not sell your personal data. We do not use your prompts to train AI models or share them with third parties for any purpose other than processing your request.

3. Cookies and Tracking

We use essential session cookies to keep you logged in and to protect against CSRF attacks. We do not currently use advertising or third-party tracking cookies. If this changes, this policy will be updated and you will be notified.

You can control cookie behaviour through your browser settings. Disabling session cookies will prevent you from staying logged in.

4. How We Share Your Information

We share your data only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate the platform (email delivery, payment processing, hosting). These providers are contractually bound to protect your data and may not use it for their own purposes.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your account information for as long as your account is active. Prompt transformation records are retained for 90 days to allow you to review your history, then automatically deleted. If you close your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention records).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS/TLS), hashed password storage, and CSRF protection. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data
• Withdrawal of consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at hello@promptquest.com. We will respond within 30 days.

8. Children's Privacy

PromptQuestAi is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, where appropriate, by email. Your continued use of PromptQuestAi after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: hello@promptquest.com
• Contact form: promptquest.com/contact